The Ring Doorbell, a popular smart doorbell that allows you to see who is at your front door without having to go outside and answer the doorknob yourself. Unfortunately, it seems like this product has some significant issues if what we are seeing in the reviews on Amazon is any indication.
The “ring doorbell hardwired but losing power” is a problem that can be caused by many different things. The “11 problems to check” are the most common causes of this issue.
Why isn’t my hardwired Ring doorbell charging?
Your Ring Doorbell may not be charging for a variety of reasons.
This article will lead you through the most frequent reasons of a non-charging Ring Doorbell battery and suggest troubleshooting techniques to attempt.
Basic troubleshooting techniques are included, as well as a diagnosis of a doorbell power supply problem and other possible issues that might cause your Ring Doorbell to not charge.
Basic Troubleshooting and Testing for Charging
Before you disassemble your Ring Doorbell and start tinkering with the wiring, be sure you have a problem.
Before you start removing your Ring Doorbell, take these initial steps.
Check to see whether the Ring App’s battery status has been updated.
Let’s start by double-checking that the Ring App is showing the right battery level.
The battery status in the Ring App isn’t always updated as soon as it should be. If you recently charged the battery with an external charger, force the update by pressing the Ring Doorbell’s button a few times. This should provide you with an accurate readout of your battery’s present condition.
Check the Signal Strength of Wi-Fi in Ring
If you don’t have a strong Wi-Fi connection, your Ring Doorbell’s battery may drain too quickly. As mentioned in the preceding section, poor Wi-Fi might cause the app to update slowly.
To test the Wi-Fi strength of your Ring Doorbell, do the following:
- Select the device or doorbell that is experiencing issues from your Ring App.
- Select the Health of the Device Icon – A Signal Strength indicator appears in this menu, displaying the RSSI (Received Signal Strength Indicator) value for this device.
If you have Wi-Fi strength difficulties, your RSSI number will inform you.
In the following ranges, the Ring Doorbell Wi-Fi RSSI strength means:
- -40 to 0 – Your Wi-Fi signal is excellent. This is the best-case situation, and Ring Doorbell functionality, battery life, and camera quality should all be fine in this price range.
- -65 to -41 – Usually adequate, but you’re on the outskirts of your Wi-service Fi’s region, which may cause some connection issues. At ranges greater than -60, it may cause occasional difficulties with video streaming from your Ring Doorbell.
- -66 to -90 – Your Wi-Fi signal is too weak, which will most likely result in irritating Ring Doorbell experiences and failures.
Solution
In summary, if you’re getting about -55 or below, it may be time to invest in a Wi-Fi extension or relocate closer to your network.
Weather Conditions Are Resulting In Charging Problems
The present weather may possibly be causing problems with your Ring Doorbell’s battery charging. Your Ring Doorbell will not charge in harsh temperatures, or the battery may take longer to charge to full capacity.
The Ring Doorbell operates in a wide range of temperatures, however the rechargeable battery may be affected by severe cold and high temperatures, causing charging troubles.
Ring Doorbells are intended to function in temperatures ranging from -5 to 120 degrees Fahrenheit. These gadgets aren’t designed to withstand severe temperatures in either way.
Batteries will struggle to sustain their power levels when temperatures dip below -20 degrees Fahrenheit. If temperatures drop too low, they will eventually cease to operate.
When the temperature rises over 120 degrees Fahrenheit, the heat protection on your Ring doorbell may trigger, preventing the battery from charging or the device from operating correctly.
Solution
If you live in an area where high temperatures are a problem, you should consider upgrading your doorbell to a Ring Doorbell Pro. The Ring Pro is more resistant to harsh temperatures than other doorbells.
Wiring Issues with the Ring Doorbell
Wiring difficulties are the most prevalent cause of Ring Doorbell charging troubles. It’s now time to open your Ring Doorbell and double-check the wiring.
Check the Contacts’ Screw Tightness
The first thing you should do is inspect the screws that connect the power lines to your Ring Doorbell contacts for tightness.
Tighten the screws but don’t overtighten them. Overtightening screws causes your mounting plate to bend, weakening the connection between the battery connections. As a consequence, the charging of your Ring Battery will be irregular.
Check to see whether loosening these screws improves contact and charging performance.
Contacts should be cleaned.
The second thing to think about is whether or not the battery charger contacts need to be cleaned. Many individuals have undetectable adhesive residue on their contact lenses.
Electrical current flow is inhibited by dirty contacts, which may lead to charging troubles.
To clean your Ring battery charging contacts, dab a cotton swab or toothbrush in rubbing alcohol or lemon juice. Then, using the swab or toothbrush, scrape the filth away.
Change the Wires
If all else fails, try swapping the wires to your contacts.
Although Ring devices are intended to operate with cables connecting to either contact, many customers find that making this easy modification fixes their Ring Doorbell not charging difficulties.
Issues with Power-Related Charging
If the simple troubleshooting fails to resolve your Ring Doorbell charging issue, we’ll need to look at power concerns.
We want to ensure that your Ring Doorbell receives adequate electricity to charge the battery. Your Ring Doorbell is powered by a battery, even if it is hardwired. The hardwired connection only provides a trickle charge to the battery.
Examine the Device’s Health
To begin, we’ll examine the Ring App for two things:
- Is it possible that your Ring Doorbell is hardwired?
- Is your Ring Doorbell receiving sufficient power?
For each device you possess, Ring displays this information in the Ring App on your phone. To receive the battery power information for your device, follow the instructions below.
- Ring App Device is now open. Checking Your Health for Power Data
- Select the device or doorbell that is experiencing issues from your Ring App and go to the settings menu.
- Check the Source of Energy and Voltage of the Transformer information by selecting the Device Health icon.
Power Source
Your power supply should be shown as “Hardwired” under Device Health. If “Battery” is selected as the power source, your Ring Doorbell is not getting electricity via the cables.
Using a multimeter, verify that your doorbell circuits are receiving electricity. Also, be sure to attempt the above-mentioned simple wire troubleshooting techniques.
Transformer Voltage
The Ring App shows you whether your voltage is sufficient to power and charge your Ring Doorbell.
The real voltage going into your Ring device will also be shown if you hit the Transformer Voltage section of the app (see images below)
If your doorbell indicates that it is hardwired and that it is getting sufficient volts, I suggest contacting Ring support for more assistance. They’ll probably try to get you to upgrade to the latest Ring Doorbell.
Try the troubleshooting procedures below if you have a low or poor power problem.
Poor Power Indicator for Ring Doorbell
There are a few troubleshooting actions you may take if your Ring Doorbell isn’t receiving enough electricity.
Power Issues in the Ring
If you have a Ring Doorbell Pro, you must have a Ring Pro Power Kit installed along with your doorbell.
The Ring Pro Power Kit that comes with your Video Doorbell Pro is a little gadget that makes sure your doorbell has enough power to work correctly. It is necessary for the product to function properly.
The Ring Pro Power Kit V2 instructions may be found on the Ring website.
Power Issues with the Ring Doorbell Pro
Problems with Transformer Power
The Ring Doorbell is powered by an 8-24 volt AC transformer. To guarantee that the power provided to your doorbell is sufficient, I suggest using a 16 volt AC transformer.
For the Ring Video Doorbell to work effectively, most houses have doorbell wire and transformers that are more than enough.
If your present doorbell transformer isn’t powerful enough, you’ll need to replace it with a Ring-compatible transformer.
Your doorbell transformer is normally found in one of two places: your garage or basement. The transformer resembles a little metal box with two or three wires protruding from the top.
You may check the transformer after you’ve found it to determine whether it needs to be replaced.
If you’re a do-it-yourselfer, replacing a doorbell transformer is simple. If you’re not a handyman, get an electrician to install the new transformer. First and foremost, safety!
The fundamental procedures for installing a new doorbell transformer are as follows:
- Disconnect the circuit breaker and use a voltage tester to make sure the transformer isn’t receiving any power.
- Take a picture of your transformer and make a list of which wires are attached to which side. The wires that lead to your doorbell are usually three on one side and two on the other.
- Disconnect the doorbell wires and the three wires that link the transformer to your home’s electricity.
- Remove the transformer.
- In the junction box, place the new transformer. Make that you’re using a transformer capable of powering your Ring Doorbell (I recommend selecting a transformer with a minimum of 16-volts AC and 30 volt-amps).
- Using wire nuts and electrical tape, connect the three domestic power cables to the transformer’s corresponding colored wires.
- The two wires from the doorbell should be connected to the two screw terminals. Which wire you attach to which terminal shouldn’t matter.
- Re-establish electricity in your breaker panel.
A few transformers that work with Ring Doorbells are listed below.
| Image | Descriptions | Volts | Prime | Buy |
|---|---|---|---|---|
 Top |
Ring Video Doorbell Pro 16v 30va Hardwired Door Chime Transformer Compatible Doorbell Transformer | 16 Volts | PrimeEligible | Price on Amazon |
 Top |
Power Supply Compatible with Nest, Ecobee, Sensi, and Honeywell Thermostats, Nest Hello Doorbell, and All Ring Doorbell Versions, 24V 40VA Thermostat and Doorbell Transformer, Power Supply Compatible with Nest, Ecobee, Sensi, and Honeywell Thermostats, Nest Hello Doorbell, and All Versions of Ring Doorbell (Style 1) | 24 Volts | PrimeEligible | Price on Amazon |
Other Charge Issues with Ring Doorbells
Here are a few more options for fixing your Ring Doorbell not charging issue. Unfortunately, if you are unable to repair your present doorbell, you may be forced to purchase a new one.
Use an external charger to fully charge the battery.
Before permanently placing battery-powered doorbells in their hardwired position, Ring suggests that they be completely charged.
A micro-USB cable and a USB power source are required to charge your Ring Video Doorbell. The battery may be charged via an external power source or by connecting it to your computer.
The Ring battery will take 5-10 hours to charge, depending on whether the USB cord is hooked into the power or not.
Batteries in the Ring Doorbell are faulty.
If everything else fails, the battery in your Ring Doorbell may need to be changed. Your Ring Doorbell battery, like other batteries, will ultimately fail to retain a charge.
If you have a Ring doorbell that has a detachable battery, you may simply replace it with a new one. Check with Ring’s customer care first, since your battery may be covered by the manufacturer’s guarantee.
If you have an integrated battery, such as the one in your Ring Pro system, you won’t be able to replace it. If that’s the case, you’ll have to acquire a new doorbell entirely.
P.S. If you have a question, want to assist someone else, or want to share your experiences, please leave a comment below. Thanks!
Frequently Asked Questions
Why is my Ring Doorbell not charging while hardwired?
A: The video game console has a built-in power supply that is separate from the Ring Doorbell. The Ring Doorbell will not charge while hardwired because it would be drawing too much power, which may cause your home network to become unstable.
How do I know if my Ring Doorbell is charging when hardwired?
A: Your Ring Doorbell will notify you when it is plugged in, and the battery level. The notification light on your Ring beep if the unit has power or not.
Why is my Ring Doorbell not getting power?
A: One of the most common reasons for a doorbell not getting power is that it has been installed incorrectly. Check to make sure your Ring Doorbell can be activated with a wireless signal from your router and then check to ensure its mounted symmetrically on both sides of the doorway, about six inches away from either side. If you need any assistance with mounting or installing please contact one of our experts at 1-877-742-4369 so we can help you out!
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